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CUSTOMER SERVICE REMINDERS FOR GAS FIREPLACE

Customer service, whether a health matter, auto, or gas fireplace, follow the same rules. You know it’s good when you don’t have remorse after the service. But what if you do have remorse and get a customer service call-back that goes wrong? Beware of the fast talking man with an edge to his voice. Health […]

GREATEST PLACES IN THE WORLD: PORTLAND, ORE?

Greatest places? In the world? Portland? Ore? The civic booster in me recoils at calling a city one of the greatest ‘places’ in the world, then having it echoed by the newspaper of record, the Oregonian. It’s got to help public relations, but Time Magazine didn’t help with their image of Portland. Neither did the […]