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EFFECTIVE COMMUNICATION USES GOOD MANNERS

Manners matter, good manners, if your aim is for effective communication. Steady eye contact and active listening nods and acknowledgment are part of the deal, but don’t stare unblinking like a psycho. Also, “Yup, yup, yup,” and “okay, okay, okay,” are not examples of active listening. Unless you do it ironically, but only if you’re […]

THIRD ACT LIFE: THIS IS WHAT WE LEAVE BEHIND

Life’s third act is different than the end of a drama. In a play, everyone goes home. In life the end is death, which sounds overly dramatic. One question: Is it better to go quietly and leave the mess and problems unsolved? Problem solvers say, “Heck no.”

EFFECTIVE COMMUNICATION MEANS KNOW YOUR AUDIENCE

Have you ever tried reaching people, but instead of responding, they lay around like a bunch of logs? Effective communication says there’s two reasons for this: One, they might be logs, and two, you need to work on your presentation. Check carefully to know which is which.